Welcome to MarkDown!
MarkDown is owned and operated by Markdown services Ltd.
These are the terms and conditions for users Providers registered on the website:
The following terms and conditions apply to your use of the website as a Provider. This includes mobile and tablet versions, as well as any other version of MarkDown accessible via desktop, mobile, tablet, social media or other devices.
By registering and using the platform as a Provider, you agree to these terms and conditions and our privacy policy. In these terms and conditions, the words “platform” refers to the MarkDown website, “we”, “us”, “our” and “MarkDown” refers to MarkDown, “you”, and “user”, refers to you, the MarkDown Provider user and “Provider” refers to those users who register on the platform for the purpose of posting their profile, business and beauty related services on the platform.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING AND USING THE FUNCTIONALITIES AVAILABLE ON THE PLATFORM AS A PROVIDER.
- ACCEPTANCE OF TERMS
By registering and using the platform as a Provider, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use our platform. We may modify this agreement from time to time, and such modification will be effective upon posting on the platform. You agree to be bound by any modifications to these terms and conditions when you use MarkDown after such modification is posted; therefore, it is important that you review this agreement regularly.
Use of the Platform is prohibited for children under the age of 13. For children under the age of 18 and over the age of 13, it is the responsibility of parents and legal guardians to determine whether use of the Platform or any of the content and functionality available on the Platform is appropriate for their child or ward.
By registering and using the platform as a Provider, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are not under any legal incapacity or contractual restriction that would prevent you from entering into this agreement.
- NOTIFICATIONS
By providing your email address and phone number to MarkDown, you agree that we may use your email address and phone number to send you notifications and other messages, such as changes to service features, news and special content via email and SMS messages. If you do not wish to receive these emails or SMS messages, you may opt-out of receiving them by submitting your unsubscribe request through the contact information or by using the “unsubscribe” option included in the emails. Unsubscribing may prevent you from receiving notifications about updates, news or special content related to MarkDown.
- REGISTRATION
By registering as a Provider on the MarkDown platform, you agree to create a profile dedicated to the promotion and publication of your business and services in the field of beauty. This profile will allow for the detailed display of your service offerings, including, but not limited to, facials, make-up services, hairdressing, manicures, pedicures, body treatments, and any other services related to personal wellness and aesthetics.
As a Provider, you undertake to provide accurate, complete and up-to-date information about your business, services, rates, availability, and any other relevant information that may influence the decision of Clients. It is your responsibility to keep this information up to date to accurately reflect your service offering.
The MarkDown platform will provide you with the option to receive service bookings directly from Clients. To do so, you will need to set up your availability calendar according to your actual schedules and manage the bookings in an efficient and professional manner. Acceptance of a booking by the Supplier creates a direct contractual commitment with the Client, and it is therefore essential to fulfil the agreed services under the agreed terms and conditions.
You authorise MarkDown to display your profile and services to a wider audience in order to increase your visibility and enhance your business. MarkDown reserves the right to modify, reject or remove any content that does not meet its quality standards or that contravenes the platform’s policies, without the need to provide a justification.
As a Provider, you agree to act with the utmost professionalism, respecting service quality standards, professional ethics and applicable legal regulations in your jurisdiction. This includes, but is not limited to, respecting the rights of Clients, ensuring fair and dignified treatment, and ensuring a safe and healthy environment in all interactions and service delivery.
By registering with MarkDown, you agree to comply with all laws and regulations applicable to your business and services, including those relating to operating license, health, safety, security, and data privacy. You are solely responsible for ensuring that your activity on the platform and your provision of services complies with all relevant regulations.
The MarkDown platform acts as an intermediary between you and Clients, providing a space to connect with Clients in a secure manner. However, MarkDown is not responsible for direct interactions between Suppliers and Clients, nor for the consequences thereof. Any dispute or claim relating to the services provided shall be resolved directly between the Provider and the Client.
By accepting these terms and conditions, you acknowledge that you have read, understand and agree to be bound by them and any future modifications that MarkDown may make. It is your responsibility to periodically review these terms to be aware of any changes. Your continued use of the platform following such changes constitutes acceptance of the new terms and conditions.
- ACCOUNT
To register with MarkDown as a Provider, you must complete the registration process and the form available on the platform. You are responsible for maintaining the confidentiality of your account, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify MarkDown of any unauthorised use of your account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user’s account without MarkDown’s prior authorisation. MarkDown will not be liable for any loss or damage arising from your failure to comply with this agreement.
Users may cancel their accounts at any time and for any reason through the account settings or by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data provided to MarkDown.
MarkDown reserves the right to terminate your account or your access immediately, with or without notice, and without liability to you, if MarkDown believes that you have violated any of these terms and/or have provided MarkDown with false or misleading information.
- SERVICES
MarkDown allows Providers, whether salons or freelancers, to publish and promote their beauty-related services through their profiles. This allows Providers to showcase in detail the features and benefits of the services they offer, connecting directly with Clients interested in such services.
While MarkDown facilitates this connection between Providers and Clients, it is important to note that MarkDown is not responsible for the services provided by Providers. The quality, safety, and satisfaction related to the services offered and delivered rests solely with the Provider. However, all Providers are expected to adhere to a high standard of professionalism and excellence, ensuring that the services provided meet or exceed the expectations of the Clients.
Providers should strive to maintain a high level of customer service, treating each Client with respect, professionalism and courtesy. This includes, but is not limited to, providing an accurate and complete description of the services offered, responding to Clients’ enquiries in a timely and efficient manner, and resolving any inconvenience or dispute that may arise during the provision of the service in a fair and professional manner.
By agreeing to these terms and conditions, Providers agree to indemnify and hold MarkDown harmless from any claims, demands, losses, damages or expenses related to the services they provide through the platform. In addition, Providers agree to comply with all laws and regulations applicable to the provision of their services, including, but not limited to, relevant health and safety regulations.
MarkDown reserves the right to review, modify or remove any content posted by Providers that is deemed inappropriate, misleading, unlawful or in violation of the stated terms and conditions. In addition, MarkDown may take action, including suspension or removal of a profile, against Providers who repeatedly receive negative reviews or fail to meet expected standards of quality and service.
Providers recognise that maintaining a high standard of service contributes not only to Client satisfaction, but also to the reputation and success of their own business on the MarkDown platform. Collaboration and commitment to these principles are essential to fostering a reliable and high quality MarkDown community.
- USER CONTENT
Providers may provide and upload content and information through the platform. Providers retain any copyright or other rights they may have in the content and information they provide through the platform and the publication of their profiles and services. MarkDown is not responsible for the accuracy, safety or legality of the content posted on the Platform by Providers. The Provider is solely and exclusively responsible for its content and the consequences of its publication. By providing content and information through the platform, the Provider grants MarkDown a worldwide, non-exclusive, royalty-free, fully paid-up right and licence to host, store, transfer, perform, reproduce and modify the content, for the sole purpose of processing and displaying it within the platform and to the general public.
By providing and uploading content through the platform, you affirm, represent and warrant that:
- You own the content you provide through the platform, or have the necessary licenses, rights, consents and permissions to authorise MarkDown to publish and display your content through the platform.
- Your content does not infringe, violate or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, right of privacy, right of publicity or any other intellectual property or proprietary right.
- Your content does not defame, libel, slander, libel or invade the right of privacy, publicity or other proprietary rights of any other person.
- Your content may not be considered by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful or otherwise inappropriate.
- Your content does not and will not contain content that incites hatred, threats of physical harm or harassment.
MarkDown may, at any time and without notice, filter, remove, edit or block any Provider Content that, in our sole judgment, violates the foregoing provisions or any provision contained in these Terms or is otherwise objectionable. If any user or third party notifies us that Provider content allegedly does not comply with these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the relevant Provider content, which we reserve the right to do at any time without notice. Provider acknowledges and agrees that MarkDown reserves the right to, and may from time to time, monitor all information transmitted or received through the Platform for operational and other purposes.
- BOOKINGS AND CANCELLATIONS
By choosing to enable the booking function in their profile on the MarkDown platform, Providers allow Clients to book their services directly through the platform. It is important to note that MarkDown acts solely as a facilitator of these bookings, providing the technology and digital space necessary for Clients to book services. However, MarkDown is not involved in the processing of payments associated with these bookings. The handling of bookings, including confirmation, payment collection, cancellations, and refunds, rests solely with the Provider offering the service.
As the Provider, you agree that it is your responsibility to establish and clearly communicate your booking, payment, cancellation and refund policies to Clients before a booking is completed. You must ensure that these policies are fair, transparent and in compliance with applicable laws. In addition, it is your duty to process all payments and handle any situations related to cancellations or no-shows in accordance with your established policies.
In the event of cancellations or no-shows, MarkDown is not responsible for any expenses incurred or for handling refunds or compensation. The responsibility for handling these situations, including the application of any cancellation or no-show fees, rests entirely with the Provider. Clear and proactive communication with Clients is strongly recommended to minimise misunderstandings and ensure effective management of expectations.
In addition, Providers should be aware that any disputes relating to bookings, payments, cancellations, or refunds should be resolved directly between the Provider and the Client. MarkDown disclaims any liability related to disputes of this type and will not act as a mediator in disputes between Suppliers and Clients.
By enabling the booking option on your MarkDown profile, you acknowledge and agree to these terms and conditions, taking full responsibility for the proper handling of bookings, payments, cancellations and refunds, releasing MarkDown from any liability related to such activities. It is your obligation as a Provider to ensure that your operation through the MarkDown platform is conducted in a manner that respects both your own policies and the rights of the Clients.
- PROVIDER INFORMATION
Providers may share personal and commercial information through the platform with Clients. Any information that Providers share through the platform is the sole responsibility of the Providers themselves. Providers are free to share information, but are responsible for the use of such information, its publication and disclosure. MarkDown is not responsible for the information posted and shared through the platform. Information provided and published through the platform may be visible to the general public.
- FEES
Currently, the use of the MarkDown platform by Providers is free of charge, including the creation of profiles, publication of information and access to Client bookings. However, MarkDown reserves the right to change this policy and may introduce fees for use of the platform or for specific services in the future. Any changes to the fee policy will be communicated in advance, providing Providers with the necessary information about the new conditions. By accepting these terms and conditions, you acknowledge this possibility and agree to keep informed about possible updates to our fee policy.
- LIMITATION OF LIABILITY
In relation to the use of the MarkDown platform by Providers, it is important to note that MarkDown acts solely as an intermediary between Beauty Service Providers and Clients.
Therefore, MarkDown has no control over and assumes no responsibility for the quality, safety, legality, or any other aspect of the services offered or provided by Providers to Clients. Providers are fully responsible for their services, including but not limited to, the advertising, performance and delivery thereof.
MarkDown shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from: (i) the use or inability to use the platform; (ii) the cost of procurement of substitute services resulting from any services obtained through the platform; (iii) unauthorised access to or alteration of Provider’s transmissions or data; (iv) statements or conduct of any third party on the platform; or (v) any other matter relating to the services.
Providers agree to indemnify and hold MarkDown, its affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of the services they provide, their connection to the platform, their violation of the terms and conditions, or their violation of another’s rights.
This limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction and shall survive the termination or expiration of these terms and conditions and your use of the MarkDown platform. Providers acknowledge that if they are dissatisfied with any part of the MarkDown platform or any of these terms and conditions, their sole and exclusive remedy is to discontinue using the platform.
- CHAT AND MESSAGING
The platform contains chat areas or messaging services to enable communication between the Providers and their clients. The Provider may only use the chat or messaging service to send and receive messages that are relevant and specific to the purposes of the platform. The Provider may NOT use the chat or messaging service available on the platform to do any of the following:
- Send messages that are defamatory, violent, profane, harassing, obscene, threatening or messages that otherwise violate the legal rights of users or third parties, including MarkDown staff.
- Send messages of a sexual or pornographic nature.
- Send messages that promote illegal activities.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Impersonate another person or user or allow any other person or entity to use your account to send messages or otherwise use your account.
- Repeatedly send the same message. Spamming is strictly prohibited.
- Imply or assert that any statement you make is endorsed by MarkDown, without MarkDown’s prior written consent.
- Post offensive and/or harmful messages, including, but not limited to, content that advocates, supports, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
- Use the platform to collect personal data from users.
Any breach or violation of the provisions contained in these terms may result in the suspension of the offending user’s account, with or without notice and without the right to compensation.
- DISCLAIMER OF WARRANTIES
Because of the nature of the Internet MarkDown provides and maintains the platform on an “as is”, “as available” basis and makes no promise that use of the platform will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet Services for any reason beyond our control.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use the platform in breach of these terms you will be liable to and will reimburse MarkDown for any loss or damage caused as a result.
MarkDown shall not be liable for any amount for failure to perform any obligation under this Agreement if such failure is due to the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, or any uncontrollable act of nature.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, MarkDown excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to MarkDown and MarkDown shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- Any incorrect or inaccurate information on the platform.
- The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the
- Any loss or damage resulting from your use or the inability to use the platform or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
- Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
- Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the platform or from transmissions via emails or attachments received from MarkDown.
- All representations, warranties, conditions and other terms which but for this notice would have effect.
- INDEMNIFICATION
The Provider agrees to indemnify, defend and hold harmless the platform, its officers, employees, affiliates, from and against any and all claims, losses, damages, costs and expenses (including reasonable attorneys’ fees) arising out of or related to the use of the platform by the same Provider.
- CHANGES
We may change the platform and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the platform constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect.
- INTEGRATION CLAUSE
This agreement together with the privacy policy and any other legal notices published by MarkDown, shall constitute the entire agreement between you and MarkDown concerning and governs your use of the platform.
- SEVERABILITY
If any section of these terms is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. Our failure to enforce or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision in the future.
- FORCE MAJEURE
MarkDown shall not be liable for any failure to perform due to causes beyond its reasonable control, including, without limitation, fortuitous events, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts that may be due to unforeseen circumstances.
- TERMINATION
Both the user and MarkDown acknowledge that failure to comply with these terms and conditions may result in termination of the agreement between both parties.
In case of non-compliance by the user: If the user fails to comply with any of the terms set forth in these terms and conditions, MarkDown reserves the right to unilaterally terminate the user’s access to and use of the platform. MarkDown may take this action without prior notice, and the User will automatically lose all rights to access and use the platform. Furthermore, MarkDown shall not be liable for any loss of data or information associated with the user’s account.
In case of non-compliance by MarkDown: If MarkDown fails to comply with its obligations under the agreed terms and conditions, the User shall be entitled to terminate the agreement and stop using the platform. The user shall notify MarkDown in writing of the breach and allow a reasonable time for MarkDown to remedy the situation. If MarkDown does not remedy the breach within the set period, the user may proceed with the termination of the agreement.
Termination of the agreement shall not release either party from any obligations and liabilities that have arisen prior to the date of termination.
Continued use of the platform after termination of the agreement by either party shall imply acceptance of the conditions set forth in the terms and conditions in effect at that time.
- ARBITRATION
You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, enforcement, interpretation or validity, as well as any aspect of your use of our platform and services as a Provider, shall preferably be resolved by binding arbitration between you and MarkDown. Notwithstanding the foregoing, both parties retain the right to bring individual claims in a court of competent jurisdiction if they deem it necessary.
In the event of any dispute arising in connection with your use of our platform and services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following applicable commercial arbitration rules.
In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of our platform and services. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.
- APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of London. This applies unless binding arbitration is agreed in the relevant section.
- FINAL PROVISIONS
Your use of our platform as a Provider is conditional upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services and platform does not extend to jurisdictions where these provisions are not respected or applied.
Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our platform. Information provided or collected in connection with the use of our platform will be subject to these requirements.
In the event that any provision of these terms and conditions shall be declared invalid, illegal or unenforceable by any court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. The failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.
We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.
- CONTACT INFORMATION
If you have questions or concerns about these terms, please contact us through our contact forms or by using the following contact information:
Markdown services Ltd.
Email: info@markdownservices.com