Privacy Policy

Welcome to MarkDown!

MarkDown is owned and operated by Markdown services Ltd.

MarkDown values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words “platform” refers to the MarkDown website, “we”, “us”, “our”, and “MarkDown” refers to MarkDown, and “you” and “user”, refers to you, the MarkDown user (Providers and Clients).

This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the Data Protection Act 2018 (UK regulations) and the GDPR (General Data Protection Regulation – European regulations).

 

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

• https://markdownservices.com

Will be under the responsibility and in charge of:

• Markdown services Ltd.
• Email: info@markdownservices.com

 

2. HOW WE OBTAIN YOUR CONSENT

By using the platform, registering as a user (Providers and Clients), publishing your profile and services (Providers), making a booking on a Provider’s profile (Clients), using the functionalities available on the platform, using the feedback system, subscribing to our newsletter, contacting us through our contact page or contact details and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information under the terms set out in this privacy policy.

 

3. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:

Information you provide to us. You provide information when you use the platform, register as a user (Providers and Clients), publish your profile and services (Providers), make a booking on a Provider’s profile (Clients), use the functionalities available on the platform, use the feedback system, subscribe to our newsletter, contact us through our contact page or contact details and provide us with personal information to communicate with you. As a result of those actions, you may provide us with the following information:

Providers:

• Business name
• First and last name
• Username
• Profile picture
• Password
• Email
• Phone number
• Address
• User content

Clients:

• First and last name
• Username
• Profile picture
• Password
• Email
• Phone number
• Address

Information Collected Automatically: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

User Content: MarkDown collects and processes user content, which includes data and information entered on our platform, solely for the provision and improvement of our services. We are committed to maintaining the confidentiality and security of this content, and will not share it with third parties except as required by law or for the operation of the service. Users have the right to access, modify and request deletion of their information, in accordance with our data retention policies and applicable law. Use of our platform implies consent to the processing of this data as described in this policy.

Social Media: On our platform you will find links and functions linked to different social networks, where you can share your information. It is advisable to consult the privacy and data protection policy of each social network used on our platform.

• Facebook: https://www.facebook.com/privacy/explanation
• Instagram: http://instagram.com/about/legal/privacy/
• X (Twitter): https://twitter.com/privacy
• Linkedin: https://www.linkedin.com/legal/privacy-policy

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any MarkDown server and will be stored on the respective server of our email service.

 

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, to fulfil the legitimate purposes described in this policy or until the user closes the user account, unsubscribes to our newsletter or requests the deletion of their data. MarkDown may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, MarkDown may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

 

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platform as described below:

• Facilitate the registration of our users (Providers and Clients).
• Facilitate the publication of Provider profiles and services (Providers).
• Provide the functionalities available on the platform.
• Facilitate communication between users.
• Facilitate Client bookings on Provider Profiles.
• Provide our feedback system.
• Send notifications to users by mail, email or SMS related to the use of the platform.
• Understand and improve your experience using our platform and services.
• Respond to your comments or questions through our contact information.
• Perform content verification and monitoring.
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• Send you relevant information about MarkDown.
• MarkDown marketing purposes.
• Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
• Process and respond to requests related to users’ privacy rights
• Protect, investigate and deter fraudulent, unauthorised or illegal activities.

 

6. HOW WE SHARE INFORMATION

Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.

Third-Party Service Providers. We use third party services to perform certain functions on our platform. Some of these functions and services include: website creation and hosting, emailing, SMS messaging, chat services, messaging services and platform data tracking and analysis services.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Marketing: By using our services and platform, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving marketing communications about our platform and services. MarkDown respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the “unsubscribe” option available in the same marketing emails or by sending your request through our contact information.

SMS text messages. By using our platform and the services available on the platform, you consent to the sending of text messages (SMS) to the phone number provided by the user during registration. These messages will be sent by us or through third party services, and will include relevant information about the services and functionalities available on the platform. We undertake to use your telephone number exclusively for these purposes and will not share it with other entities for promotional activities without your explicit consent. You may unsubscribe from receiving these messages at any time by following the instructions provided in the messages you receive.

Business Transfers. In the event MarkDown creates, merges with, or is acquired by another entity, your information will likely be transferred. MarkDown will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

Protection of MarkDown and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of MarkDown, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Anonymous Information. MarkDown uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.

 

7. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, MarkDown undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

 

8. INTERNATIONAL DATA TRANSFER

By using our platform, you agree that your personal data may be transferred and processed outside the UK, where data protection laws may differ. MarkDown is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.

 

9. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at MarkDown strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.

 

10. PRIVACY RIGHTS

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

• Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
• Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
• Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
• Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
• Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.

 

11. RIGHT OF EDITING AND DELETION

We are committed to ensuring that our users maintain full control over their data. We therefore grant users the explicit right to modify or delete any information they have provided to the platform.

Users can exercise this right directly through their user account, by facilitating the editing or deletion of data such as their personal information, profile information, services, etc. In the event that certain requests cannot be handled through the user’s account, users may contact us through our contact information to make the necessary edits or deletions.

Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.

 

12. PROTECTION OF CHILDREN’S ONLINE PRIVACY

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take immediate steps to delete that information.

 

13. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information MarkDown collects from you. If you disclose your information to others, whether other users or MarkDown vendors, different rules may apply to their use or disclosure of the information you disclose to them. MarkDown does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. MarkDown is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the MarkDown platform. Please review the privacy policies of third-party websites or services that you access through the MarkDown platform.

 

14. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website and services following such changes constitutes acceptance of the changes.

 

15. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information:

Markdown services Ltd.

Email: info@markdownservices.com